Summer 2020: Peace of Mind

Following the latest announcements from the French Government, we are pleased to announce that, of 6 June 2020, all our Siblu holiday parks are now open, as are the majority of our facilities.

While we are very happy to see our parks beginning to open up again, we are also aware that current government rules about international travel mean that, for the time being, a Siblu holiday is still not currently possible for most of our Irish holidaymakers. 

• If you have already booked a Siblu holiday and are unable to travel from Ireland, you can cancel now and receive a holiday voucher (equivalent to price of your booking and valid for use within the next 18 months). See our COVID info page for more details if this applies to you, or contact us on talktous@siblu.com.

• Interested in booking a 2020 summer holiday, but concerned about how the situation might evolve? We completely understand, and we’ve done our best to make booking as worry-free as possible. On this page you can find out more about our flexible booking, which will allow you to adapt or cancel your booking for free if necessary. You can also see details of all the new health and safety procedures in place on our parks which will allow you to fully kick back and relax once you get here.

We look forward to seeing you soon,

Mikael Quilfen

Director of Marketing & Communication

We understand that you may uncertain about booking a holiday for 2020, so we have been working hard to make the booking process as flexible as possible. You can book a break now safe in the knowledge that if the situation changes you will be entitled to a full refund.

You will be refunded in full:

•  If one of the persons declared on your booking is affected by Covid-19
•  If you live in an area which has been placed in lockdown for the duration of your holiday and because of this, you cannot come on holiday
•  If the holiday park you have booked is located in an area which goes into lockdown 

 Free modification up to 14 days before arrival!

• Change your mind on your holiday dates or destination

Book with a low deposit!

• If you are booking over 4 weeks before your arrival date, you only need to put down €80 during the booking process and you pay the rest 4 weeks prior to your arrival date.

Contactless check-in (Easy Check-in), available on most holiday parks!

This summer, with Siblu's Easy Check-in process, your arrival is as simple and safe as can be. You can pick up the keys to your mobile home without getting out of your car

• Fill in all necessary information and pay your deposit online prior to arrival 
• Your number plate will automatically be recognised: no need to punch in an entrance code! 
• A 'Hotline' will be available for any questions
• For your health and safety: alcohol hand gel is available around the campsite

Your mobile home: cleaned and disinfected before arrival

We have asked cleaning experts to help us create our cleaning protocols, most notably Aegide, a company which specialises in health and safety and risk management and which works with hospitals and schools. We have also taken advice from the French 'Fédération Nationale de l'hôtellerie de plein air.' 

• Your mobile home will be empty as long as possible prior to your arrival
• Certain areas of the mobile homes which are at higher risk will be deep cleaned (door handles, hard surfaces, bathroom, kitchen, white goods etc…)
• We will be using top-of-the-range cleaning products 
• For your own comfort, we recommend that you use your own sheets, pillowcases, towels etc. when possible.

Your holiday in the great outdoors:

• There will be markings on the ground to help maintain social distancing
• From 6th June onwards most of our facilities (swimming pools, bars, restaurants...) are open and available and will respect the required health and safety measures
• Welcome areas (reception, bar, restaurant, shops etc.) will have limited capacity and people will be let in depending on how many others are inside. The maximum capacity will be indicated on posters outside
• All shows and entertainment will have limited capacity
• One-way systems will be in place to limit contact.

Kids' Clubs: 

• We are also pleased to announce that, from 12 July, our beloved free kids’ clubs will be reopening (excluding Bubbles play areas for our youngest holidaymakers, which will remain closed).
• Kids’ clubs will only take place outside (weather permitting) and activities will be organised in smaller groups to minimise contact. Our leaders will ensure that any surfaces/equipment are disinfected, that children wash their hands, and that big groups of children are avoided.
• Children over the age of 11 must bring face masks to kids' clubs to be worn in cases where distancing can not be maintained. 
• If your child or anyone in your family group has any symptoms of COVID-19, your child must not participate in any kids' club activities.