Information about COVID-19
Updated 09 July, 2020.
Following the latest guidance from the French Government, we are delighted to announce that, as of 6 June 2020, all our Siblu holiday parks are now open.
While we are thrilled to see our parks coming back to life, we are also aware that the Irish Department of Foreign Affairs and Trade (DFA) is currently advising against all but essential international travel, meaning that most of our holidaymakers from Ireland are sadly not yet able to reach our parks in France and the Netherlands.
With this in mind, on this page we have tried to answer some questions our Irish holidaymakers may have about 2020 bookings. We hope this will be able to provide some clarity. Government advice may be modified at any time, so we will, of course, continue to monitor the situation.
- I have booked with Siblu for 2020 but I am not longer able to come on holiday, what should I do?
HOLIDAY VOUCHER SCHEME: If you have made a booking for a stay with Siblu between the 1st March and the 15th September 2020 and you are unable to travel, you will be eligible for a holiday voucher (as part of a scheme put in place by the French government on 25th March). This will provide you with a voucher equal to the cost of your booking which you will be able to use towards booking a new holiday any time within the next 18 months.
HOW TO CLAIM YOUR VOUCHER: To cancel your holiday and claim your voucher please contact us by email either at email@example.com or firstname.lastname@example.org with details of your booking. You can expect to receive a response within a maximum of two weeks. Due to social distancing we have a much reduced contact centre team, so we would appreciate it if you could contact us by email whenever possible. Thank you!
- I have booked my travel already, what are my rights?
For any travel arrangements, such as flights, ferry travel or car hire, you will need to speak directly to the service provider you made the booking with. They will have their own policy in regards to how they manage these claims.
- What else can I do to keep updated?
Here are a few useful links to keep coming back to. We particularly recommend you keep up to date with the latest travel advice from the DFA.
- You can see an English translation of the latest measures put in place by the French government here: https://www.gouvernement.fr/en/coronavirus-covid-19
- You can see the DFA’s latest travel advice for France here, https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/france/ and for the Netherlands here, https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/the-netherlands/. These pages are regularly updated.
- I want to book a Siblu holiday for summer 2020, but I don’t know whether travel will be possible
With restrictions gradually being lifted throughout Europe, we very much hope that international travel will become possible in the near future. With this in mind, you can, of course, still book a holiday for 2020. We understand that things are quite unpredictable at the moment so we have tried to make the process as flexible as possible. If you book now you will benefit from:
- FREE MODIFICATION UP TO 14 DAYS BEFORE ARRIVAL: Change your holiday dates or destination
- LOW DEPOSIT: Pay a deposit of just €80. The rest of the cost can be paid anytime up to 4 weeks before you arrival date.
- FULL REFUND IF TRAVEL IS NOT POSSIBLE for one of the following reasons: if one of the members of your group is affected by Covid-19; if you you live in an area which has been placed in lockdown; if the holiday park you have booked is located in an area which goes into lockdown.
- When travel does become possible, what steps are Siblu taking to keep holidaymakers safe on-park?
Your health and safety remains our top priority. We’ve been working hard to put in place a range of safety measures, including new cleaning procedures for your mobile home, a contactless check in process, and socially-distanced entertainment. Read more about what on-park changes you can expect here.
Note on Masks: We strongly recommend that you bring face masks with you to France. Wearing masks is currently mandatory in shops, bars, restaurants, on public transport and in any situation where you are unable to maintain a one metre distance from others. Children over the age of 11 will also need to bring a mask with them in order to participate in our Siblu kids' clubs.
Thank you for your patience and your trust in Siblu. Our teams have missed having you here, and we look forward to welcoming you at your favourite Siblu park as soon as possible!
Director of Marketing and Communication at Siblu