Frequently Asked Questions

Siblu, here to answer your questions

Help and support

When do I have to pay my balance / will you send me a reminder to pay my balance? 

Your balance has to be paid no more than 6 weeks before you travel. The date your balance must be paid by appears on your confirmation email, and we will not send you a further reminder of this. If we don’t receive your payment by the date your holiday could be cancelled and you could lose your deposit. You can pay for your balance anytime online using your booking number, your name and postcode provided at the time of booking. 

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